FAQ

Yes, we maintain an intent list, which includes families wishing to enroll their child in our childcare service. This list is organized by the date of registration, but only after applying our priority criteria, as defined in our admission policy.
This means that a child’s position on the list may vary depending on several factors, including:

• the child’s age and the available spots in the corresponding age group;
• the priority granted based on the family’s connection to the center or organization (employees, siblings, etc.);
• the child’s actual availability on the planned start date.

Because of these variables, we are unable to provide a precise position on the list. For more details, please consult our admission policy.

The waiting time for a spot varies depending on several factors, including:

• the child’s age;
• the number of available spots in the age group;
• the priorities established in our admission policy.

It is therefore difficult to provide an exact timeframe. Some families may be offered a spot quickly, while others may have to wait several months or longer. We encourage you to keep your registration active on our intent list and to inform us of any changes to your needs.

Every spot that becomes available is reallocated according to our admission policy, which takes several criteria into account.

Even if a family you know leaves the center, we cannot guarantee that you will be the next person to receive the offer for that spot. However, if your registration is active and up to date on the intent list, your file will be considered in accordance with the applicable criteria.

Yes, written notice is required. You must notify the registration clerk by email at least 30 days before the planned departure date in order to receive a refund of your deposit.

Please note that if registration is canceled before the child starts at the center, the deposit is non-refundable.

No, our childcare services do not provide transportation. Parents are therefore responsible for dropping off and picking up their child.

We accept payments by direct debit from a bank account as well as automatic credit card withdrawals, processed on the first business day of the month.

Please check your center’s annual calendar (available on its webpage) to see the exact closure dates.

Some centers provide a meal service included in the monthly fees. Other centers, such as certain home-based daycares, offer one meal and/or one or more snacks per day for a fixed monthly fee.

Please consult your center’s webpage to find out if such a service is offered and, if so, under what conditions.